Welcome to Premium Consumshop

RETURNS

Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

Premium Consumshop guarantees total customer satisfaction with the items you purchase from consumshop.com

Unfortunately, there are no returns on our final priced/promotional items under no condition. 


In order to return an item customer is responsible for shipping back to us.


If you have received your item(s) defective or incorrect: 

-Take a picture of the defective/incorrect item(s) showing the issue.
-Email us at [email protected]

We will investigate the problem to see if you are applicable for a refund or new product free of charge.

*Further instructions will be given through email. 



If you have received your item and would like a refund or exchange: 

-Email us at [email protected]

*Further instructions will be given through email 

Note: We do not refund shipping cost and we also do not cover shipping cost for return. 

 

HOW WILL MY REFUND BE DISTRIBUTED?
-You will be refunded for the merchandise total, plus applicable sales tax paid, minus shipping and restocking fee. 
-Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline any item that comes back to us used.

LATE OR MISSING REFUNDS (if applicable)
-If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, and ask them when it will be posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

 

There are certain situations where only partial refunds are granted (if applicable)
-Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
-Any item not in its original condition is damaged or missing parts for reasons not due to our error.

SALE/PROMOTIONAL ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale/promotional items cannot be refunded.


CANCELLATION

Orders can only be canceled within 48 hours from the time of purchase. If it's more than 48 hours, we can no longer cancel the order as it has already been shipped by that time. Promotional items/final price items cannot be canceled as we ship out these products as soon as possible. High demand promotional items may be an excerpt from this policy.